Welcome to Neshop’s Customer Service hub! We’re here to ensure that your shopping experience is nothing short of exceptional. Whether you have questions, need assistance, or want to learn more about our policies, you’ll find the information you need right here.
Contact Us:
- Email Support: For general inquiries, assistance, or feedback, our support team can be reached at support@neshop.com.np. Expect a prompt response during our business hours.
- WhatsApp Support: Need quick assistance? Reach out to us on WhatsApp at +9779804292202. Our WhatsApp support is available during our business hours to address your queries promptly.
Shipping Information:
- Delivery Address: We deliver to addresses across Nepal. Ensure accurate and complete delivery information during the checkout process to avoid delays.
- Delivery Time: The estimated delivery time will be provided during the checkout process and may vary based on your location. We work diligently to dispatch your order promptly.
- Shipping Cost: Transparent and competitive shipping rates are applied. You’ll be informed of any charges before confirming your purchase.
- Online Payment: Rest assured, we accept secure online payments for a smooth and secure transaction process.
Return and Refund Policy:
- Return Eligibility: We accept returns and issue refunds for:
- Incorrect product sent.
- Damaged or defective products.
- Notification Period: To be eligible for a return, notify us within 7 days of receiving your order. Contact our support team at support@neshop.com.np with your order number and issue details.
- Return Process: Once approved, we’ll provide instructions for the return. Ensure the product is unused, in its original packaging, and accompanied by proof of purchase.
- Refund: After inspecting the returned item, we’ll initiate a refund processed through the original payment method.
- Non-Applicable Cases: We do not accept returns or issue refunds for a change of mind. Review your order carefully before confirming your purchase.
At Neshop, we are committed to your satisfaction. If you have any questions or concerns, our support team is ready to assist you. Thank you for choosing Neshop for your online shopping needs!