Shipping Information
At Neshop, we strive to make your shopping experience seamless and convenient. Here’s everything you need to know about our shipping process:
Delivery Address: We deliver to addresses across Nepal. During the checkout process, please ensure that you provide accurate and complete delivery information to avoid any delays.
Delivery Time: Our team works diligently to process and dispatch your order as quickly as possible. The estimated delivery time will be provided during the checkout process, and it may vary based on your location.
Shipping Cost: We offer transparent and competitive shipping rates. The shipping cost will be calculated at checkout, and you will be informed of any charges before confirming your purchase.
Online Payment: We accept secure online payments to ensure a smooth and secure transaction process. Feel confident knowing that your payment information is handled with the utmost care.
Return and Refund Policy
We understand that sometimes things may not go as planned. Here’s our policy regarding returns and refunds:
Return Eligibility: We accept returns and issue refunds only in the following cases:
- If we sent you the wrong product.
- If the product received is damaged or defective.
Notification Period: To be eligible for a return, please notify us within 7 days of receiving your order. Contact our support team via email at support@neshop.com.np with your order number and details of the issue.
Return Process: Once your return is approved, we will provide instructions on how to return the item. Please ensure the product is unused, in its original packaging, and accompanied by proof of purchase.
Refund: Upon receiving and inspecting the returned item, we will initiate a refund for the product cost. The refund will be processed through the original payment method.
Non-Applicable Cases: We do not accept returns or issue refunds for a change of mind. Please carefully review your order before confirming your purchase.
We are committed to ensuring your satisfaction with Neshop. If you have any questions or concerns, feel free to reach out to our support team. Thank you for choosing Neshop for your online shopping needs!